German speaking Customer Support Operator

Job Description

We are seeking an enthusiastic and customer-focused German-speaking Customer Support Agent to join our growing team in Chișinău, Republic of Moldova. In this role, you will be the voice of our organisation, delivering exceptional support to our German-speaking customer base. You will handle inquiries with professionalism and empathy, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a dynamic, supportive environment where your communication skills and genuine care for customers truly make a difference.

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
• Provide accurate information about products and services while addressing customer concerns with empathy and patience
• Document customer interactions and maintain detailed records in our customer relationship management (CRM) system
• Troubleshoot common customer issues and escalate complex problems to appropriate departments when necessary
• Follow company protocols and procedures to ensure consistent and high-quality customer service
• Identify customer needs and provide personalized solutions that enhance satisfaction
• Maintain a positive and professional demeanor while handling difficult or frustrated customers
• Collaborate with team members and other departments to resolve customer issues effectively
• Track and monitor customer feedback to help improve our products and services
• Meet performance targets including response time, resolution rate, and customer satisfaction metrics

Qualifications

• Fluency in German (written and spoken);B2/C1
• Proven experience in customer support, customer service, or a related customer-facing role
• Strong communication and people skills, with the ability to remain calm and composed under pressure
• Excellent problem-solving abilities and meticulous attention to detail
• Proficiency with IT systems and customer relationship management (CRM) tools
• Ability to multitask and prioritise effectively in a fast-paced, dynamic environment
• Demonstrated empathy, patience, and genuine care when interacting with customers
• High school diploma or equivalent qualification
• Strong organisational skills and the ability to manage time effectively
• Collaborative mindset with a commitment to supporting team members and fostering a positive workplace culture

Additional Information

Schedule 9:00 - 21:30 (8 hours rotational shift),

Work in the office/remotely